Archive for category: Bots

Can Customer Service Bots Ever Be Empathetic Enough?

21 Dec
December 21, 2016

Earlier this year I was lucky enough to be one of the keynotes at the iMedia Brand Summit where I talked about the social media journey my company has been on, and in particular the part customer service plays. I touched on a few forward thinking points at the end, one of them being the possible […]